Dashboard guide

Use the dashboard to manage your store, review orders and follow payment status. Select the correct store and environment before changing anything. Available tools depend on your seller model, plan and role.

Kordiva Business dashboard with product, order and customer counters; financial activity excluded — Real Business dashboard: product, order and customer counters. Revenue, charts, recent customer activity and profile details are excluded by the capture crop. Open full size.

Start with your seller model

Business Commerce: your registered company or sole trader remains the seller. Business tools can include physical shipping, supported deposits and customer subscriptions.

Individual MoR: Kordiva LLC is Merchant of Record for approved one-time digital sales. You supply the product and evidence of delivery. Kordiva approves and executes customer refunds and controls recovery, reserves and bank payouts. Individual access does not enable Business shipping, UJP or buyer subscriptions.

Overview

The store overview summarizes products, orders, customers and revenue. Use it to spot activity needing attention. Revenue is a sales measure; it is not your available balance or a confirmed bank payout.

Products

Open Products → Add product to create an offer. Review its name, description, price, status, tax settings and delivery method. Business catalogs can use supported physical, digital and deposit types; Individual catalogs are digital only.

Create and organize products · Individual digital products

Kordiva Business product list with search, filters, Add product and availability statuses — Real Business product list. Search and category filters narrow the catalog; Add product opens the editor. Hidden and Active describe product availability. These are existing catalog values, not customer transactions. Open full size.

Orders

Open Orders and find the order reference. Review the buyer, items, payment and delivery status separately. Business physical orders use shipment and tracking records. Individual orders do not offer seller-operated customer refunds; use the request process in Payments.

Orders and fulfillment · Individual refund requests

Settings → Checkout Links

Create a direct checkout URL for an existing product or offer. Review product, amount, language and environment before sharing it. Recurring links are available only for supported Business flows; Individual links are one-time digital offers.

Create a Checkout Link

Kordiva Business Checkout Link form with label, billing type and product selection — Real Business Checkout Link creation form. Enter a New link label, choose Billing type and select Products before Create checkout link becomes available. Existing private link URLs are outside the crop; no link was created. Open full size.

Settings → Payments

For Individual, open the payment area to review onboarding, Individual transactions, sale details, reserves, debt and payout history. Click a transaction reference to inspect its breakdown or request a full refund for Kordiva’s review.

Business uses its own Stripe payment and payout view. Menu wording can differ by model and language. A completed connection does not, by itself, activate LIVE selling or every buyer market.

Individual money · Business payments

Kordiva Business Stripe connection completed status and Go to payments button — Real Business connection status: You’re successfully connected. Go to payments opens the payment area. This confirms only the displayed connection state for this Business store; it is not Individual, country-wide or buyer-market approval. Open full size.

Analytics and contacts

Open Analytics to review activity for the selected period. Compare the same currency and environment. Open Settings → Contacts for storefront inquiries; an inquiry is not proof of a paid order.

Customers and analytics

Appearance and store settings

Use Appearance for themes, logo, colors, typography and page content. Use Settings → Domains for domain verification. Business delivery methods are under Settings → Shipping; UJP is limited to applicable North Macedonian Business workflows.

Store setup · Themes · Business shipping

Kordiva Store themes selection screen with six theme families — Real Appearance → Store themes screen with six available themes. Theme cards open the supported storefront previews. No theme was selected, applied or published. Open full size.

Settings → API Keys and Billing

API Keys manages store credentials for supported server integrations. Keep keys private. Billing manages the Kordiva plan; it is separate from buyer payments and Individual money availability.

API authentication · Business plans · Individual plans

Kordiva API creation form with every key, prefix and credential record excluded — Real Business API key setup form, cropped before credential examples and existing-key metadata. Key name labels a credential; Create key would generate one. No key was created, recreated or revoked. The visible LIVE label is not Individual LIVE approval. Open full size.

If a tool is missing

Check the selected store, seller model, role and plan. Some settings require owner or administrator access. Contact support about an unexpected restriction instead of switching country or model to bypass it.