Frequently Asked Questions
Who can use Kordiva?
Section titled “Who can use Kordiva?”Business Commerce serves registered legal entities and sole traders. Eligible natural persons can apply separately for Individual MoR. Initial seller application countries are MK, AL, RS and BA; application availability is separate from LIVE approval.
Does Kordiva open a Stripe account for me?
Section titled “Does Kordiva open a Stripe account for me?”Not as an independent service. Payments are activated through Stripe Connect within Kordiva, and Stripe performs the required verification.
Can I use Kordiva without a full store?
Section titled “Can I use Kordiva without a full store?”Yes. Use Checkout Links. For Business with an existing website, every active paid plan supports API integration.
What comes first: product or Checkout Link?
Section titled “What comes first: product or Checkout Link?”Create the product first, then create a link that uses it.
Does Kordiva support subscriptions?
Section titled “Does Kordiva support subscriptions?”For supported Business Commerce only. Individual MoR supports approved one-time digital sales, not buyer subscriptions. Business customer subscriptions start from a recurring Checkout Link and use Stripe-hosted checkout.
How do I know payment succeeded?
Section titled “How do I know payment succeeded?”Check the payment status in Kordiva. A browser redirect to a success page is not sufficient proof.
When do I receive a payout?
Section titled “When do I receive a payout?”Individual eligible bank payouts follow the 1st and 15th UTC, subject to separate eligibility checks. For Business, timing depends on order type, card origin, fulfillment status, and applicable safety conditions. See Payments & Payouts.
Is there an additional standard hold for a Macedonian card?
Section titled “Is there an additional standard hold for a Macedonian card?”For eligible Macedonian cards there is no additional standard period once the base condition for that order type is satisfied. Other checks can still apply.
What is the minimum MKD payout?
Section titled “What is the minimum MKD payout?”1,500 MKD for the supported MK Business payout flow. This is not an Individual minimum.
What currency is paid to a Macedonian business bank account?
Section titled “What currency is paid to a Macedonian business bank account?”The currently supported flow pays out in MKD.
What is the Kordiva platform fee?
Section titled “What is the Kordiva platform fee?”Basic 2%, Professional 1.5%, Enterprise 1%. Payment-processing costs are separate.
How much are the plans?
Section titled “How much are the plans?”Basic is $5/month, Professional $49/month, and Enterprise $99/month. Preview is also available without live payments.
Can I use a custom domain?
Section titled “Can I use a custom domain?”Yes, when supported by the active plan.
Which store currencies are supported?
Section titled “Which store currencies are supported?”MKD, USD, or EUR.
Which languages are supported?
Section titled “Which languages are supported?”Macedonian and English.
Is the Kordiva PDF invoice a UJP e-Invoice?
Section titled “Is the Kordiva PDF invoice a UJP e-Invoice?”No. It is a commercial PDF invoice. UJP is limited to applicable MK Business workflows and remains TEST/pilot; official production activation is not independently verified.
Who is the seller to the customer?
Section titled “Who is the seller to the customer?”For Business Commerce, your business remains the seller. For eligible Individual digital transactions, Kordiva LLC is Merchant of Record to the buyer. Compare models.
Who manages the Kordiva plan?
Section titled “Who manages the Kordiva plan?”The organization OWNER.
Are all buyer countries enabled?
Section titled “Are all buyer countries enabled?”No. Seller countries are separate from buyer markets. Individual supports eligible digital sales to buyers in the United States, Australia and all 27 EU member states. Canada remains pending and is not enabled. Seller approval, completed onboarding, product eligibility and buyer-location checks still apply.
Can a Business merchant refund a customer?
Section titled “Can a Business merchant refund a customer?”Yes, for an eligible paid order. Registered legal entities and sole traders use the supported full-refund action in Kordiva Orders. The action is still subject to payment evidence, refund-window, dispute-risk, connected-balance, reserve and transfer-recovery checks. Do not issue a duplicate provider refund outside Kordiva. See Business refunds and order handling.
Can an Individual seller refund a customer directly?
Section titled “Can an Individual seller refund a customer directly?”No. Submit Request full refund from the transaction details or contact Kordiva. Kordiva reviews, approves and executes the refund as MoR. A received request is not a completed refund. See the request process.
Business SDK subscriptions and webhooks
Section titled “Business SDK subscriptions and webhooks”SDK 0.1.3 is publicly available on npm. It adds recurring checkout/subscription reads and a signed Business lifecycle channel. Kordiva handles Stripe events; merchants verify Kordiva raw-body HMAC events and durably deduplicate by event.id. Browser returns do not prove payment. The existing Business refund controls and Individual MoR request responsibilities remain distinct; there is no SDK refund mutation.